Refund Policy
Last updated: 23 August 2026
30 days. Full refund. No hoops.
If the program does not help you, email us within 30 days of your purchase and we will refund you in full. You do not have to prove you did the work, return anything, or sit through a retention pitch.
Why it works this way
A puppy-training program you cannot try is worthless to you. Thirty days is long enough to run the whole protocol and see whether it changes anything in your house. If it does not, you should not be out $79.
How to request a refund
- Email support@thepuppywindow.com, use the contact form, or simply reply to your access email.
- Include the email address you purchased with so we can find your order.
- Tell us it did not work for you. A reason genuinely helps us improve the program, but it is optional and we will not argue with it.
What happens next
- We action refunds within 2 business days of your request.
- The money returns to the original payment method. Your bank typically takes a further 5–10 business days to post it — that part is out of our hands.
- Your access to the member portal ends when the refund is issued.
- If you bought the Breed Decoder Pack as well, it is refunded together with the main program.
After 30 days
The guarantee window closes 30 days after purchase. If something has gone wrong — you were double-charged, you never got access, the site broke — contact us anyway. Billing errors get fixed whenever they surface, guarantee window or not.
Chargebacks
Please email us before opening a dispute with your bank. A refund from us is faster than a chargeback and we have never refused one inside the window. If you have already opened a dispute, tell us and we will not contest it.
Your statutory rights
This guarantee is in addition to any legal rights you have. UK and EU consumers have a 14-day right of withdrawal on digital purchases; our 30-day guarantee is longer, and we will always apply whichever gives you the better outcome. Nothing on this page limits your consumer rights.